Shipping Policies
Shipping Policies

Shipping Policies

Thank you for choosing Fire Scale Modeler for your purchases. Below, we detail our shipping policies to ensure a smooth and satisfactory experience:

Shipping Methods: We ship daily worldwide, offering the flexibility to choose between postal or delivery services, all with tracking to ensure the safety of your order.

DPD Home
- Customers will receive their order at home with complete comfort.
DPD Pickup
- Pick up your order at the most convenient Pickup point close to you. A practical solution if you are constantly away from home.

Delivery Times:
Deadlines vary depending on the shipping method, destination and customs procedures. We will do our best to dispatch your order within two business days after payment confirmation. Estimated deadlines will be displayed during the purchase process. In cases of high volume of orders, possible delays may occur, but we strive to inform and minimize any inconvenience.

Shipment Tracking:
Once your order is shipped, you will receive tracking information via email, allowing you to track the status and location of your package during transit.

Shipping Address:
Please ensure you provide a complete and accurate shipping address during checkout to avoid delivery delays or failures.

Shipping Costs:
Costs are calculated automatically at checkout, considering the weight, volume and destination of the items, clearly presented before completing the purchase.

International Delivery:
We offer international shipping to many countries, however, please note that additional customs fees may apply, which are the responsibility of the recipient.

Return Address:
For returns or exchanges, please contact us for instructions. Please be sure to follow our policies for efficient processing.

Customer Support:
We're here to help! If you need additional assistance, please contact us at info@firescalemodeler.com.

Damaged Objects:
In case of damage, we reserve the right to request the objects for analysis.

Changes to Shipping Policies:
We reserve the right to update our shipping policies, with any changes reflected on this page.

By placing an order, you agree to all policies mentioned above. If you have any questions, do not hesitate to contact us.

Thanks again for choosing Fire Scale Modeler!