Shipping Conditions

Shipping Conditions

Thank you for choosing Fire Scale Modeler for your purchases. Below, we present the terms and conditions that make up our shipping policy.

All orders are normally processed within 24 to 48 hours after receiving the order and validating the corresponding payment.

In cases of large volume of orders, there may be delays, extending the delivery time by a few days. If there is a significant delay, we will contact you via email or phone. Please remember that we do not ship on weekends or holidays.

It is important to highlight that our process is personalized, client by client, and we do not follow a mass production line. Each order receives the unique attention it deserves, which may result in a slightly longer processing time.
We understand how important these products are to you and appreciate your patience and understanding as we work tirelessly to speed up the process. Using this method, we can guarantee the quality of our pigments for much longer.

Fire Scale Modeler ships to Europe and the rest of the world and offers free shipping on orders over:

€35 for Portugal and Spain
€85 for Europe and the United Kingdom**
€250 for the rest of the world**
**However, free shipping does not apply to compressors.

Shipping costs are automatically calculated by the Fire Scale Modeler checkout process, based on the weight, volume, and destination country and region of the items in the shopping cart.

This means you don't have to worry about calculating shipping costs before placing an order. Simply add your desired items to your cart and when you reach the checkout page, shipping costs will be automatically calculated for you.

Customs, Duties and Taxes:

We are not responsible for customs duties and taxes applied to your order. All charges after shipping are the responsibility of the customer.

Damage:


We are not responsible for products damaged or lost during transportation. If you receive a damaged package, contact the carrier to file a claim. Save all packaging materials and damaged products for this procedure.


- CTT Expresso Nacional 19 Portugal

All shipments are registered and delivery is made personally with prior contact via SMS and call and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

The next day delivery service after collection at our warehouse until 10:00 am, after that time the collection is carried out the next day.

Note: Europe and other countries in the world. THESE SERVICES ARE NOT AVAILABLE.

- National Express CTT 48 Portugal

All shipments are registered and delivery is made personally with prior contact via SMS and call and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Delivery service within the next 3 hours after collection at our warehouse until 10:00 am, after that time the collection takes place the following day.

Note: Europe and other countries in the world. THESE SERVICES ARE NOT AVAILABLE.

- CTT Express Europe

Europe 5-7 days* (read covid restrictions)

All shipments are registered and delivery is made personally, and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Note: Europe and other countries in the world. NOT AVAILABLE for spot orders for Europe and the rest of the world).

- CTT Express Rest of the World

Europe 7 to 15 days* (read covid restrictions)

All shipments are registered and delivery is made personally, and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Note: Other countries in the world. NOT AVAILABLE for "Rest of the World Cash Refund" orders).

- DHL parcel shipping services

Portugal / Europe

All shipments are registered and delivery is made in person and at your home, authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Portugal - Shipping time approx. 2 working day*

Europe - Shipping time approximately 5-7 business days*

Rest of the world - Shipping time 7 to 10 days, consult us for the shipping cost by email.

Note: Europe and other countries in the world. NOT AVAILABLE for spot orders for Europe and the rest of the world).

UPS Standard Shipping Services

Rest of the world

All shipments are registered and delivery is made personally and delivered to your home authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Rest of the World - Approximately 3-5 days anywhere in the world, customs clearance service included, direct delivery to your home, contact us for prices firescalemodeler@gmail.com

Note: NOT AVAILABLE for "cash refund" orders for Europe and the rest of the world.

Order Consolidation: If you have an order in progress (not yet shipped) and you are placing a new order, you also have the option to consolidate this new order with the previous one and save duplicate shipping costs.

Please note that if your new order includes products that are not currently available, your combined package must be held until all items from both orders arrive.

Prohibited goods


Products qualified as hazardous and/or flammable (some paints, primers, putties and sprays) may have shipping restrictions.

Spray paints can only be shipped to Europe via land DHL service (except Greece) via courier service. They CANNOT be shipped to Greece or any other country outside of Europe.

If you have further questions, please contact the Fire Scale Modeler team - firescalemodeler@gmail.com

National Navigation Services (Mainland Portugal)


- CTT Expresso 19 - Deliveries the next day until 7pm (Max. 30kg)
- CTT Expresso 48 - Deliveries between 2 to 3 days max. 30kg
- DHL Parcel - Next day delivery by 7pm at home.

Europe
CTT Expresso - Delivery between 3 to 15 days (may take more than 30 to 60 days in some European countries)
DHL - Delivery between 5-7 days at home.

Rest of the worldFire Scale Modeler offers three submission options:Fire Scale Modeler offers three submission options:

- CTT Expresso: Delivery between 5 to 10 days. This is the most economical option, but it may take longer for your order to arrive, especially if you are going to a country with strict customs rules.

- DHL: Delivery in 5 to 7 days anywhere in Europe. This is a faster option, but it is also more expensive.

UPS Urgent: Delivery in 3 to 7 days anywhere in the world. This is the fastest option, but it is also the most expensive. UPS will also handle customs clearance for you, so you don't have to worry about that.

If you're not sure which shipping option is right for you, I recommend contacting us info@firescalemodeler.com directly for more information. We can help you choose the best option for your needs and budget.

Here is a table summarizing the submission options offered by Fire Scale Modeler:

Shipping OptionDelivery TimeCostCustoms Clearance
CTT Expresso7 to 30 daysAffordableNot included
DHL5 to 7 daysMore expensiveIncluded
UPS3 to 7 daysMost expensiveIncluded